Terms and Conditions
Terms and Conditions of Use of the Website/ e-shop
The website www.aplusomega.gr is an online store for the sale of pharmaceutical products and food supplements (hereinafter referred to as the “online store” or “website”) created and operated by the company with the following details (hereinafter referred to as the “Company”)
Name: APLUS INVEST PC
Distinctive Title: APLUS INVEST PC
T.I.N. NO: 802183670
Tax Authority: Kallithea
E-mail address: info.aplusomega@gmail.com
The following Terms and Conditions shall apply to the use of the online store under the company APLUS INVEST PC (hereinafter referred to as “Terms”) and constitute a Contract between the Administrator of this website (hereinafter referred to as “Administrator”) and the respective Customer, which specifies the General Terms and Conditions of Use on the website and on any products and/or services.
In the event that a user does not agree with these terms, then he/she must, at his/her own risk, refrain from visiting, using the website and from any transaction or use of the services of the online store.
Α. General Terms and Conditions:
I. The company reserves the right to freely modify or revise the terms and conditions of use and transactions from the e-shop/e-shop, whenever it deems necessary. Contracts through the e-shop shall be drawn up in the Greek language.
II. The company is committed to the protection of the personal data of its customers. The data stored for the information of users will always be kept in accordance with Greek Law 4624/2019 and the Decisions and Directives of the Personal Data Protection Authority. Users reserve the right to request, at any time and without charge, the confirmation, modification or deletion of their data and their exclusion from receiving emails, by contacting the company at the email address info.aplusomega@gmail.com.
III. Any customer/user may browse our website without providing any personal information or having created the account. Only when executing an order at the online store, the necessary information will be asked to execute an order. When completing an order, the necessary information is requested to issue the legal document retail receipt or sales invoice.
IV. For security and consumer protection reasons, critical personal data of the customer’s credit card (credit card number, cvvv2/cvc2, expiration date) are not stored.
Β. Purchase procedure:
I. Each visitor to the website has the opportunity to express interest in purchasing a product. After the customer logs on to the website, he/she selects the product he/she is interested in. The interested party is then asked to choose the method of payment for the selected product.
II. The expression of interest is carried out by pressing the “Complete Order” button. At this point, if a credit card has been selected as a means of payment, the amount corresponding to the value of the product is committed in the name and on behalf of the Company.
III. Upon successful completion of the online order, a confirmation is sent to the user’s e-mail address, in which the following information is indicated:
Full name
Billing & delivery address
Product details
Delivery address and address of delivery address and address of delivery address
IV. Buyer’s orders shall be considered a proposal to sign a contract and shall be deemed accepted by Seller only if accepted by Seller in writing within two (2) weeks of receipt of the order. Once payment for the selected product has been confirmed, it is being forwarded for shipment and delivery to the address indicated by the customer during the order. At the same time as the shipment, the customer receives a new e-mail, through which he is informed of the shipment and its code.
V. The content of the due performance is determined exclusively by what is stipulated in the written confirmation of the order and these General Terms and Conditions of Sale. Upon delivery of the product, the legal documents, which include the purchase value, are attached and issued to the customer. The purchase price shall be deemed to be the price named by the seller. In cases where the seller has not specified the price, the price shall be determined on the basis of the most recent price lists in force at the time of the order.
VI. Prices are valid and quoted as prices for delivery and receipt from the premises “ex works” (Incoterms 2000), unless otherwise specified in the offer or in the seller’s price lists or otherwise specified in a written agreement between the seller and the buyer.
VII. In cases where the seller agrees to deliver the goods to another place of delivery (fulfilment), the shipping costs are borne by the buyer, unless otherwise agreed between the parties.
VIII. The seller covers the costs of normal packaging. In the case of high-value packaging, the buyer shall bear the packaging costs. At the buyer’s request the seller may insure the goods at the buyer’s expense. Prices are understood to be net prices plus VAT, which the buyer shall pay to the seller in addition.
IX. The responsibility for the correctness of the order lies solely with the person placing the order. In order to facilitate the proper execution of the order, the party placing the order undertakes to supply the seller directly with all the necessary information concerning the product ordered.
X. With regard to the promotion, distribution and purchase of products, the provisions of the existing legislation on Consumer Protection (Greek Law 2251/1994, as currently in force with Greek Law 4933/2022), as well as the issued Directives based on the law of the European Union shall apply.
C. Methods of payment:
I. Payment methods are defined as:
- By credit/ debit card
- Via cash on the day of delivery by Courier-company
II. The buyer is obliged to pay the price according to the payment method he/she chose.
III. The company does not interfere or have any connection with the electronic payment procedure followed, for which the banks are solely responsible. It is therefore not in a position to store or process credit card data. This means that every time a customer wants to buy a product, he has to re-enter his credit card number and explicitly declare that he is the cardholder or is making legitimate use of it.
IV. The website uses the redirection method during the payment process, whereby the customer is redirected from the company’s website to a secure bank website, without any action being required from the customer.
V. The company is not responsible for the terms of use of personal data adopted by the financial institutions with which it cooperates for the completion of the relevant transactions.
VI. The company is not liable in case of unlawful use of credit cards. By entering the required credit card details, the person concerned expressly declares that he/she has the legal right to use a credit card.
VII. By providing credit card details, the interested party indicates its consent to the commitment of the amount of the offer and the charging of its credit card.
VIII. In the event that the transaction carried out by credit card is rejected for any reason by the issuing bank or the credit card network, the purchase cannot be carried out and another method of payment must be chosen as an alternative.
IX. No liability shall be borne by the company in those cases in which the credit card is not charged or blocked due to the fault of the Internet Payment Processing Provider or the Internet Service Provider (ISP) of the bank. Indicative cases include the failure of hardware or software, but also the failure to inform the company in time to complete the transaction.
D. Product delivery/transfer of risk:
I. The delivery of the goods is carried out through the partner courier services upon payment of the relevant delivery charge by the possible buyer or from the company’s premises at no extra charge. Where another place of delivery has been designated by the parties, delivery will take place after the goods have been delivered to the place of delivery.
II. The risk of damage/damage and loss of the goods shall pass to the buyer in the following cases:
– if delivery of the goods is made outside the seller’s premises the risk passes to the buyer at the time of delivery and if the buyer is in default of payment at the time the seller informs the buyer that the goods are ready for delivery.
– if the delivery of the goods takes place at the seller’s premises (ex works Incoterms 2000) the risk passes to the buyer at the moment the seller informs the buyer that the goods are ready for delivery.
Ε. Withdrawal & Cancellation of Order:
I. In the event of any problem or receipt of a defective product, we would ask you to contact our Customer Service Department immediately.
II. All customers who make their purchases through an online store have the right to withdraw from the purchase within fourteen (14) calendar days from the date of delivery. Necessary conditions are:
- The sending, within the above-mentioned period, to the company, at the customer’s expense, of the product together with the completed withdrawal form
- the product sent by the customer for collection by the company must be in the condition in which it was received, i.e. it must not have been used, it must have its original packaging intact with all the documents accompanying the product and the correct conditions of preservation must have been maintained.
III. It is emphasized that in case of partial return of the order, the customer sends it to the above address of the company by a carrier of his choice and at his own expense and is entitled to a refund only of the amount paid for the price of the order.
IV. There is the possibility for the customer to return the product/order to our store, provided that the customer brings the relevant legal document, i.e., the invoice or receipt. In this case, the customer has the right to a refund or exchange of the product. If the entire order is returned to the store, the customer will also be refunded the shipping costs.
V. In case of withdrawal, it is emphasized that in order for the company to accept the customer’s withdrawal request, all of the above conditions and procedures must necessarily and without exception be met. Otherwise, the customer’s request cannot be satisfied and the product will be returned to the customer at the recipient’s expense. In case of withdrawal in accordance with the above, it is clarified that any products that the customer has purchased with a discount due to the purchase of the product from which he/she withdraws, must be returned together with the main product from which he/she withdraws. Otherwise, the withdrawal shall be deemed not to have been exercised by the customer and shall not give rise to any obligation on the part of the company.
VI. The cancellation of any order is possible before its delivery, provided that the customer contacts the Company’s Customer Service Department by electronic or telephone method. The Customer Service Department will assist the customer with the cancellation process and/or take the necessary steps to obtain a refund.
VII. In the event that the customer refuses to accept the order, no additional charges will be made for the return of the order.
F. Changes of Terms of Use:
Our company reserves the right to modify the present terms of use of the website at any time without being obliged to notify the users of the website. The modifications, additions, changes or any deletions to the terms and conditions shall take effect immediately upon their posting on the website. Any user who uses this website accepts these changes. For this reason, we recommend reading the terms and conditions of use at regular intervals, in order to be informed in time of any changes in their content. The seller reserves the right to modify the description of the goods if this is required by current legislation and provided that the modifications do not alter the quality and usability of the product.
G. Price changes:
The seller reserves the right to increase the price before delivery of the goods. Amendments and price changes shall take effect immediately upon their posting on the website. Any user using this website accepts these changes.
H. Intellectual property:
The design and content of the website, such as logos, texts, texts, photographs, graphics, database, functions and settings are the property of our company and are protected by Greek and international legislation. Any reproduction, copying, posting, transmission, communication, republication, distribution, transfer, downloading, alteration, modification, processing, resale, creation of derivative works or misleading the public about the actual provider of the aforementioned website content is prohibited. Any reproduction, republication, republication, uploading, posting, distribution or transmission or any other use of the content in any manner or means for commercial or other purposes is permitted only with our prior written permission. The appearance of the above content on the website may not in any way be construed as a transfer or assignment of a license or right to use any of the above items.
Our company reserves its legal right to defend any defamation of any nature, in any posting, online, through an authorized lawyer and the Greek justice system.
I. Limitation of Liability:
I. Our company’s concern is the proper operation of the website and the accuracy of its content. Under no circumstances can we guarantee that the website will not be affected by viruses.
II. The company may at any time alter or discontinue any function of the website, including the availability or description of any product or service.
III. The company draws the user’s attention to the possibility that access to this website may be suspended or interrupted for reasons or problems related to the hosting servers.
IV. For your banking transactions the company has ensured a secure environment by using the redirection payment method with recognized financial institutions in Greece. Any problem that occurs during the banking transaction concerns only the bank and the user.
V. The company is not responsible for the coverage of third-party claims from misleading them, due to copying, falsification of the page or misappropriation of part of it, by unauthorized third parties, who have carried out the above actions in violation of the company’s intellectual and industrial rights and user morals.
VI. Our company, as it has as its ultimate goal, the comprehensive information of the consumer, it is possible to refer to links (links), which take the user to other websites. Our company is in no way responsible for the content of these links or for any loss or damage caused to the user by browsing these pages.
J. Security of Transactions:
I. All information relating to personal data and information of users is confidential. Our company has procedures in place which protect the personal data of users on our website.
II. The purchase of a product constitutes express acceptance and consent, on behalf of the user, to future information about advertising or promotional activities (marketing) of products and services of this website. Users reserve the right to request, at any time and without charge, the confirmation, modification or deletion of their data and their exclusion from receiving e-mails by contacting our company.
III. Our company does not disclose the data of website users and transactions, unless there is a written authorization from them or it is required by a court order or decision of another public authority. Only authorized employees have access to transaction information when and where necessary. The user may at any time request the information held on him or her, as well as the correction of such information if an error is established.
IV. Access to the company’s systems (servers) is controlled by a firewall, which allows the use of specific services, prohibiting access to systems and databases containing confidential company data and information.
K. Cookies:
Due to the nature of the operation of a dynamic website, website www.aplusomega.gr uses cookies to facilitate its customers and the operation of services through its website. Cookies are small text files, with alphanumeric content, stored on the visitor’s computer. Without the use of this technology, it would be impossible to navigate our online store seamlessly, since for identification purposes you would have to enter your username and password on every page. The specific cookies we use exist only to make a session valid and are immediately deleted from your computer when you close the browser window.
It is possible to disable cookies from your browser. You should be aware, however, that this technology is necessary for the operation of this website and any disabling of cookies will make navigation and use of our services impossible. Most browsers allow you to delete “cookies” and prevent their creation for future browsing on the same site. It should be noted, however, that by preventing this, certain functions of the Site will not function properly.
L. Data Protection:
The company is committed to protecting the personal data of its customers. The data stored for the information of users will always be kept in accordance with Law 4624/2019 and the Decisions and Directives of the Data Protection Authority. Users reserve the right to request, at any time and without charge, the confirmation, modification or deletion of their data and their exclusion from receiving e-mails by contacting the company e-mail info.aplusomega@gmail.com.
Any customer may browse our website without providing any personal information or having created an account. Only when executing an order does the online store request the information necessary to execute an order. When completing an order, the necessary information is requested to issue the legal retail receipt document.
M. Applicable law:
The above terms and conditions are governed and supplemented by the law of the country in which the seller’s registered office is located. Both parties consent to the exclusive jurisdiction of the courts of the seller’s place of business. Any provision of the foregoing which is contrary to the applicable laws shall automatically cease to be in force and shall be removed from these terms and conditions, without prejudice to the validity of the other terms and conditions.
